• What is the useful life of the battery?

    Every one of our batteries comes with a two-year minimum capacity guarantee of 70%. In the unlikely situation it drops below this level, it will be replaced free of charge. With some basic maintenance, the battery will likely last much longer than this.

  • Am I more likely to get a puncture on an eMTB?

    The MARK 2 Scrambler electric mountain bike uses Schwalbe’s specially designed eMTB Smart Sam tyre with Double Defence puncture protection, so you can rest assured knowing you’re well covered!

  • Can I remove the battery?

    The battery is easily removable with a secure key so you can simply take the battery inside to charge your MARK 2. The bikes are also designed to be strong and rigid enough to allow cycling without the batteries attached.

  • Do I have to pedal?

    It is a legal requirement that power assistance only be applied when the user is pedalling. If you don’t wish to pedal, we suggest a big downhill route.

  • How fast can I go?

    You can go as fast as you like, but the pedal assist will cut out at 15.5mph to comply with EU law.

  • Where can I ride my new eBike?

    Anywhere a traditional bike can be ridden (only further and faster).

  • What’s the range?

    The battery will give you about 30 to 60 miles of use, depending the terrain. On flatter roads, it will be nearer 60 miles, while if you are on a route that is very hilly, the battery will last for around 30 miles of use. The motor is only activated when needed so you can cover some very long distances if you wish!

  • Are the MARK 2 eBikes legal in the UK?

    Every MARK 2 electric bike fulfills every UK legal requirements.

  • What if something were to go wrong?

    You can rest assured knowing that you are covered for two years by the MARK 2 guarantee programme. For more information, see our warranty page.

  • How long does the battery take to charge?

    The battery will take 4-5 hours to charge from flat. However, we recommend regular charging for the health of the battery.

  • What are the running costs?

    A charge from empty will cost only around three pence!

  • Is it a low weight?

    ndeed, the MARK 2 Scrambler only weighs 19.2kgs and the MARK 2 X-Cross checks in at 21.1kgs.

  • Can I ride without power?

    Yes! The low weight of the bike makes it easy to ride with or without power.

  • Where should I service my eBike?

    As we use standard bike components, you can take it to any normal bicycle workshop.